As LawRight relies on government, philanthropic and member support to provide its services for Queensland's most disadvantaged and vulnerable citizens, we are committed to operating openly and transparently and being fully accountable for the way in which we use the funds we receive. We strive to demonstrate that we are responsible, efficient and effective.
There are a number of different ways that an organisation's impact can be measured and reported. Implementing some evaluation methodologies can be costly and time-consuming. We have avoided such methodologies so we can use the scarce funds we have for services.
Nonetheless, to ensure that our services are achieving our objectives, are of the highest standard and make a difference to the lives of our clients, we have in place principles, guidelines and processes to ensure that as an organisation we are:
- clear about our vision and purpose;
- have a culture that is committed to service;
- collect consistent data across the organisation to measure our performance; and
- obtain information from our clients and stakeholders in order to locate and refine our services to ensure they are sensitive and appropriate.
In 2015-16, LawRight (formerly QPILCH) embarked on a process to assess the impact of its services. Our first impact report, published in November 2016, is linked.
We have also begun a process to review our strategic approach and evaluation framework. A new framework will be published in early 2017 and a second impact report based on the new framework and building on our first impact report will be published in late 2017.
For more information about the landscape in which we work and for more stories about our work, have a read of some of our client stories.